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Privacy Policy

1. Introduction

Ninewells Garage Ltd (“we”, “us”, “our”) is committed to safeguarding your privacy under UK GDPR. This policy describes how we collect, use, store, and share personal data when you visit our website, book services, or contact us.

2. Data Controller & Contact Details

Ninewells Garage Ltd (operating as TG Simpson Ninewells Garage Ltd)
570 Perth Road, Dundee, DD2 1PZ
 01382 668384 ·  tgsimpson570@gmail.com
With nearly a century in the community and a fleet of 13 recovery trucks, we're your trusted source for MOT, repairs, servicing, tyres, diagnostics, and recovery services.

3. Personal Data We Collect

  • Forms & bookings: name, email, phone number, vehicle information, service type

  • Communications: details shared via phone, email, or in-person

  • Website analytics: anonymised IP address, device/browser type, pages viewed, session duration—collected via essential and performance cookies only (no advertising or profiling cookies)

4. How We Use Your Data

Your data is used to:

  • Provide quotes, book and perform MOTs, servicing, repairs, tyre fitting, diagnostics, and vehicle recovery

  • Send confirmations, reminders, invoices, and follow-up messages

  • Improve our website and services via anonymised analytics

  • Retain records for legal, insurance, warranty, and financial purposes

5. Legal Basis for Processing

  • Contractual necessity: to fulfill service or recovery bookings

  • Legitimate interests: to operate and enhance our business and online presence

  • Consent: for optional marketing or follow-up communications

  • Legal obligation: to retain records in compliance with statutory and financial reporting requirements

6. Data Sharing

We do not sell or rent your personal data. It may be shared with:

  • Service providers (e.g., web hosting, email, analytics) under GDPR-compliant agreements

  • Regulatory authorities, insurers, or recovery network partners, where required by law or service necessity

7. Cookies & Tracking

  • Essential cookies: necessary for form submissions and site functionality

  • Performance cookies: for anonymised website use analysis (e.g. Google Analytics)
    No advertising, profiling, or third-party tracking cookies are used

8. Data Retention

  • Service and recovery records: kept for up to 7 years for warranty, compliance, and legal necessities

  • Analytics session data: anonymised logs deleted after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, erase, restrict, or export your personal data

  • Withdraw consent or object to processing
    To exercise your rights, please contact us via the details above. You also have the right to lodge a complaint with the ICO.

10. Security

We protect your data using SSL encryption, secure hosting, access controls, staff training, and firewalls. While no system is infallible, we follow industry best practices.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy periodically; continued use of our website implies acceptance. The Effective Date above reflects the current version.

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